FAQ
Welcome to our FAQ. We're happy to have you here as a customer. We've provided answers to the most frequently asked questions about our production, design & sizing, shipping & returns and ADOORE in general. However, if you have any additional questions, please don't hesitate to email us at info@adoore.se or chat with us.
Please note that we are currently not accepting online returns in our Stockholm or Gothenburg store.
Returns & Exchanges
Yes, you can return an online order at one of our stores*. Please note that exchanges and claims can only be handled through our online return process. If your return is accepted in-store and you want a new item you find there, it will need to be purchased separately in-store.
Please note that we are currently not accepting online returns in our Stockholm or Gothenburg store.
If you wish to exchange your item, it is free of charge one (1) time. Exchanges are created on our returns page. For returns, please see the costs listed below for each region.
Sweden: 69SEK
Norway: 119NOK
Denmark: 79DKK
Rest of EU: €10
United States: $20
United Kingdom: £25
Australia: $30
Read our full return & exchange policy here.
We do not include return labels in our parcels; instead, returns and exchanges are processed through our website return portal here.
The processing and refunding of your order may take up to 15 days from the date of receiving your return package at our warehouse.
You will receive two distinct emails during this process - one upon receipt of your return and the commencement of processing, and another confirming the completion of your refund. If more than 15 days have passed since you dispatched your return and you have not received your refund, kindly reach out to our customer service team for assistance.
Regrettably, gift cards purchased from ADOORE are not eligible for return.
No, it's not. You need to register your return via our website as well. Please create your return here.
Yes, you can return items from a bundle. If you return only part of the bundle, the kept items will be adjusted to full price, meaning you will lose the bundle discount. If you return all items in the bundle, the return will be processed as a regular return. Please note that a return fee will be applied in both cases, whether you return part of the bundle or the entire bundle.
Yes, you can return swimwear, but there are specific conditions that must be met due to hygiene reasons. To be eligible for a return, the swimwear must:
- Be unworn and unwashed
- Be in its original condition, free from any signs of wear, stains, or damage
- Have all original tags still attached
- Include the hygiene liner, which must be fully intact and not removed or tampered with
Because swimwear is considered an intimate item, we take these precautions to ensure the safety and comfort of all our customers.
We highly recommend trying on swimwear over underwear and avoiding contact with any lotions, perfumes, or deodorants that may mark the fabric.
If all of the above conditions are met, you may return the item within our standard return window, as stated in our return policy. Returns that do not meet these criteria unfortunately cannot be accepted.
If you’re unsure about sizing or need help before purchasing, our customer service team is happy to assist you with recommendations to help you find the perfect fit.
Shipping & Delivery
We offer various delivery methods depending on the country you order from. For more information regarding the price and estimated delivery time for your order, please visit our Shipping & Delivery page. This page provides detailed information on the delivery methods available for each country we ship to.
Please keep in mind that if you fail to collect your order, an additional admin fee of 149 SEK,DKK,NOK / €15 / $15 / £15 will be deducted from your refund. This fee is charged to cover return shipping, packaging, and handling costs.
It depends on where you live and where your order will be delivered. Please visit our Shipping & Delivery page to find more specific information based on all countries we ship to. Feel free to contact our customer service if you don’t find the information you are looking for.
We ship from our warehouse at Rosersberg close to Stockholm in Sweden.
When your order has been sent from our warehouse you will receive a tracking number so you can follow your shipment. If you haven’t received any emails within 24 hours of placing your order, please contact our customer service. Please note that we might have longer delivery time during black week.
We ship to all countries within the EU, Norway, United Kingdom, Australia and the United States.
Yes, we offer a convenient pick-up service that allows customers to place orders online and collect them at our store on Regeringsgatan 48, Stockholm*. This service not only provides convenience but also saves on shipping costs, as in-store pick-up is free of charge.
*If the service is available you will find it under Shipping in checkout. Choose "local pickup" and your preferred store.
How to Use the Local Pick-Up Feature:
You will receive an email with further instructions once your order is ready for pick-up. Orders are typically ready within 2-4 business days, depending on when the order is placed. Orders placed before 12 PM on Mondays will be available for pick-up by Tuesday, and those placed before 12 PM on Wednesdays will be available by Friday.
Please note that you have 10 days to collect your order from the store. If it is not picked up within that time, the order will be returned, and a fee of 149 SEK/DKK/NOK, €15, $15, or £15 will be deducted from your refund to cover return shipping, packaging, and handling costs.
Size & Fit
You will find a specific size chart/guide for each product on every product page. Please use the measurement guide and follow our recommendations in the size chart to find the best size for you. You can always contact our customer service and they will help you with all your questions regarding sizes, and find the perfect dress for you.
Our mission has been to create dresses with great fit that never go out of style. Most of our fitted dresses are purposely slimmer in the waist to enhance the figure, which means you generally need to size up in these if you don't want that corset tight fit. Our knitted dresses are more stretchy and true to size, so there is no need to size up in them. Please read our product descriptions to see which styles we recommend you to size up in.
Today, we offer sizes 32-50 and XS-XL. A size guide can be found on each product's page.
The sizes displayed will vary based on the selected currency. For all currencies except those for the UK and US, sizes will be shown in Swedish measurements. However, by clicking on the size guide for any product, you can always view your size in UK, EU, or US measurements.
Yes, you can try on swimwear at home to check the fit. We just ask that you try it on over underwear, and avoid contact with makeup, lotions, or deodorants
If it doesn’t fit, you're welcome to return it—as long as the swimwear is unworn, unwashed, with the hygiene liner intact and all original tags attached
Returns must be made within our standard return window.
Please note that for hygiene reasons, we cannot accept returns if the hygiene liner is missing or if the item shows any signs of wear.
Order & Payments
After placing your order, you will receive a confirmation email containing all the order details and an order number to the email address provided during checkout. Order processing and fulfillment generally take 1-2 business days. You will then receive a shipping confirmation email with a tracking number. The shipping time will depend on the shipping alternative that was selected during checkout, and where the order would be sent.
You can read about all our payment methods and find the information you need here at our payment page.
We do not accept, nor do we cover, VAT or customs charges on your order if you place an order from United States, United Kingdom and Australia.
Please contact our customer service with your order number, information of the delivery method you have chosen, and the item you are missing, and they will assist you.
All claims are managed through our website, so it's important to report your complaint here.
1. Begin your claim process by clicking here.
2. Provide your order number and the email address associated with your order.
3. Click on the text 'Is your product defective? Click here to register a claim'.
4. Choose the defective item(s) you wish to report as a claim.
5. Describe the defect with relevant details, attach an image displaying the problem/defect, and click 'next.'
6. Confirm your claim.
7. It's now a created ticket for your claim. Our customer service will contact you as soon as possible. Please keep your claimed product until further notice.
General
To keep your swimwear in great condition, machine wash it at 30°C (86°F) with similar colors, and remove the pads before washing. Use a mild detergent and avoid bleach, tumble drying, dry cleaning, or ironing. If needed, you can hand wash it, but always dry it flat in the shade.
Rinse after each swim to remove salt, chlorine, and sunscreen, and flip inside out when drying to preserve shape and fabric.
Our customer service team works during office hours, Monday-Friday from 9:00 AM to 5:00 PM (CET). We aim to reply to your query in 24 hours, but please allow up to 3-4 days during May-June for a response. For a quick response, please use the live chat in the bottom right corner.
We offer both digital and physical gift cards. When you buy a gift card you will receive an e-gift card in your email right away. We also offer a physical gift card free of charge, this option will be visible in the confirmation email of your gift card purchase.
The gift card is valid one year from the purchase date and can only be used online.
You can find us on Instagram, TikTok, Pinterest, Facebook, YouTube, and LinkedIn. We hope to see you there! We love to see you wear Adoore and how you style our clothes. Share your looks with us by mentioning @adoore.se in your caption, tagging us in your post, or using the hashtag #ADOORE, and you might be featured on our website or other social channels.
Yes, we have stores in both Stockholm and Gothenburg!
In Stockholm, you’ll find us at MOOD Stockholm, Regeringsgatan 48.
Opening hours:
- Monday–Friday: 10:00 AM – 7:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 11:00 AM – 5:00 PM
In Gothenburg, you’re welcome to visit us at Södra Larmgatan 13.
Opening hours:
- Monday–Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: 11:00 AM - 4:00 PM
Please note that we are currently not accepting online returns in our Gothenburg store.
Our 14-day return policy applies to purchases made in both stores.
Most of our garments are produced in Shenzhen, China. It is a small factory that delivers incredible quality while maintaining a very good and close relationship with us. Our production manager, Ida, lived in Shenzhen and worked with the factory locally for over ten years. You can read more about our factories here.
You will find clear information regarding the expected arrival date of your product on the product page. If you want more information, you can always contact our customer service.
Please contact our wholesale division at wholesale@adoore.se
Want to know if a specific item is available at our store on Regeringsgatan 48, Stockholm? It's now easier than ever with our "Find in Store" feature available on each product page.
How to Use the Find In-Store Feature:
1. Visit adoore.com from any device
2. Navigate to the product you're interested in
3. Click the "Find in Store" button positioned right above the size options
4. Select your size
5. The availability for both our physical store in Stockholm and online inventory will be displayed. You’ll see one of three statuses: “Out of stock,” “Low in stock,” or “Available,” giving you a quick view of current stock levels.
Please note that stock levels are estimates and items may sell out quickly. To confirm availability, we recommend visiting or contacting the store directly.
Currently, there is now option to reserve items in store.