Exchange & Return Policy

*Extended return period. Orders purchased from December 1st may be returned until January 7th. 

We hope you love your ADOORE item(s) as much as we do. But if you do want to make an exchange, return or claim please note that we don't have return labels in our packages. Instead, you can create your request in our return platform here. You can exchange or return your order for up to 14 days from receiving it. 


Exchanges

If you wish to exchange an item from your order, it is free of charge one (1) time. Exchanges and claims for online orders are not accepted in our physical stores. 


Returns policy

  • All items must be returned in their original condition, with all tags attached.
  • The products must not be used
  • The product must not be washed
  • The product must not smell of perfume/cigarettes/etc
  • The product must not be stained (perfume, make-up or deodorant stains)
  • Worn pieces will not be accepted for return.
  • All returns (both full-priced and sale items) have to be shipped back to us within 14 days of delivery.
  • Make sure the parcel is securely sealed, to avoid any damage on the item(s) you are sending back.
  • We don’t accept returns or claims of ADOORE pieces bought from other retailers or second hand stores/web sites.

Remember to be careful while trying out the item(s) at home, some are particularly fragile and it is your responsibility that the item(s) are returned in the original condition. Failure to comply with this return policy will mean returns are only accepted at our discretion.

Please be aware that for swimwear, the item(s) must be returned in unworn, unwashed condition, with all original tags attached and the hygiene liner intact. For hygiene reasons, we cannot accept returns if these conditions are not met. If you have tried on the swimwear, ensure it is only tried on over underwear and that no makeup, lotions, or deodorants come in contact with the fabric.

Return fee
  • Sweden: 69 SEK
  • Norway: 119 NOK
  • Denmark: 79 DKK
  • Rest of EU: €10
  • United States: $20
  • United Kingdom: £25
  • Australia: $30

Return process

Fill in the form with relevant order information in our return portal. 

After the registration of your return you will receive a confirmation email, with all further instructions as to how to proceed with return shipping. Once our warehouse has received and approved your returned items, a refund will be made to you in the sum of the returned items value, and refunds are credited via your choice of payment. 

Our standard turnaround time for processing returns is 14 days from the time we receive the returned package at our warehouse. You will receive a notification email when the refund is completed. You can expect to see the refund in your account within 3-5 business days. Please note, the initial shipping fee and return cost will not be refunded and any eventual billing fee is not refundable. 

Unreasonable returning

ADOORE reserves the option to cancel orders and deactivate accounts in the event of an uncommon frequency of returns from a single customer. For example, if a customer consistently orders and returns a large number of products, this may trigger such action. If you feel this has been applied to you in error, please reach out to our customer support for a review and reconsideration of the decision.


Defective or incorrectly supplied products

All items should be in perfect condition upon delivery. If you receive a product that is either defective or incorrect, you are eligible for a replacement or a corrected item. In this situation, it's important to reach out to our customer service promptly, but no later than 14 days after receiving your order. They will provide you with additional information and a return label. Make sure to return the product unused, as products that were incorrectly supplied must also be returned unused.

It's important to note that before returning any products that were wrongly supplied or damaged, you must inform our customer service of the issue.


Claims

If you suspect that your order has been damaged or is faulty you can easy request your claim in our return portal.